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Feedback Form

*Name (Optional): *Contact Detail - Email, Tel (Optional): Would you like us to repond to any potential concerns you may have? If so please ensure you have left a name and contact detail. Q1. What type of appointment did you have? If you use our service for different reasons please select the most relevant. Q2. Which clinic did you attend? If you have visited different clinics please select the clinic you last attended. Q3. When arranging an appointment were your calls answered promptly & courteously? Q4. Was it easy to get a suitable appointment? Q5. Did you have any problems finding our clinic? Q6. How would you rate the parking at the clinic? Q7. How would you rate reception staff at the clinic? Q8. Was your appointment on time? Q9. How would you rate the quality of the clinics facilities? For instance, the toilets, rooms, reception area etc. Q10. How would you rate your actual appointment? For instance, did you feel your issues were dealt with appropriately? Q11. Overall, how would you rate the service you received? For instance, did you feel your issues were dealt with appropriately? Q12. Would you recommend IGP to your family and friends or colleagues? For instance, did you feel your issues were dealt with appropriately? Please leave a comment below if you have anything you would like to add:
By submitting this form, you are agreeing to The Independent General Practice processing this information in the following ways:

The information you have provided will be used anonymously in reporting patient satisfaction and in looking at ways to improve our services based on your suggestions.

If you have asked us to respond to any comments made, we may contact you to address any concerns you have raised about the service. Serious concerns may be recorded as part of an investigation or event log.

We want to ensure that your experience with us is a positive one and we would be very grateful if you could take a few moments to complete our patient feedback questionnaire.

You can also make an official complaint by emailing us at enquiries@theigp.co.uk or by writing to:

Administration Address:
Oaktree House, Oaktree Court,
Mulberry Drive,
Cardiff Gate Business Park,
Cardiff.
CF23 8RS.

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