Patient Information

Information for patients Using IGP Services

Our patient information provides details of who we are and what services we provide. It also provides links to other useful information such as our patient guide and privacy policy.

Call: 03456 252 252

Company Information

The Independent General Practice (IGP) is a company that provides online and in clinic private healthcare services to individuals, families & businesses.

Registered Company Name:
The Independent General Practice Ltd.

Company Registration Number:

Registered Company Address:
Radnor House,
Greenwood Close,
Cardiff Gate Business Park,
CF23 8AA

Administration Address:
Oaktree House, Oaktree Court,
Mulberry Drive,
Cardiff Gate Business Park,
CF23 8RS.

The Independent General Practice Ltd. is also the registered business name for the following branches and services:

  • The Independent General Practice (IGP) - Private GP Services

  • The Independent Physiotherapy Services (IPS) - Physiotherapy Services

  • Ipsum health - Occupational Health Services

  • IGP Treatments Clinics (IGPTC) - Cosmetic Treatments Services

  • IGP Online - Online Healthcare Services

  • How are IGP regulated?

    All doctors in the UK must be registered with the GMC (General Medical Council), who ensure doctors are qualified to work as doctors in the UK and have the necessary training and education. All private clinics who provide medical appointments or treatments in England and Wales need to be registered with CQC (Care Quality Commission) or HIW (Health Inspectorate Wales).

  • HIW- Healthcare Inspectorate Wales

    View Website
  • CQC - Quality Care Commission

    View Website
  • Appointment Information

    When Can I have an appointment?

    Administration hours are between 08:30 am and 17:00 pm Monday to Friday. Working hours from 09:00 am to 17:00 pm on a daily basis with early morning, evening and weekend consultations available only by mutual agreement. Emergency services are not routinely supplied by the Independent General Practice. Under no circumstances should urgent messages be left on the answerphone.

    Payment Options

    You do not need to be registered with us to be seen by our doctors. Patients that have not registered will be required to make a payment at the time of booking by credit/debit card. If you are insured, you will need to check with your insurers to see whether or not it includes GP consultations. However, we will require payment at the time of booking, but will then provide you with a receipt or invoice which will allow you to claim the cost back if your policy allows. Companies will be invoiced separately and is expected within two weeks of the date of invoice release. Whilst VAT is exempt from most medical treatments for individual patients, companies may be required to pay VAT on services if the company is paying for that service.

    When are test results delivered?

    Most results are received within 24-48 hours, although some can take up to 2 weeks or even longer for more specialised testing. We advise patients that samples may be delayed due to delivery times and transportation issues. The patient will be informed if the result is normal or abnormal, but we will usually only contact a patient with test results if we have consent to do so. A copy of all the test results can be emailed or posted in accordance with patient wishes.

    Registration - My IGP

    Registered patients are able to spread the cost of the appointment across the year and enjoy reduced fees for consultations and treatments.

    Register With IGP

    Repeat Prescription

    We can issue a private prescription and repeat prescription if a medication is clinically indicated. These do not qualify for the NHS fixed charge (or free) prescriptions. It is our usual policy not to prescribe schedule 1 or 2 controlled drugs. Occasionally, where there is a clear clinical indication, we prescribe schedule 3 controlled drugs. This is possible only after consent for prior discussion/information sharing with NHS services and/or local pharmacies, as well as relevant law enforcement bodies.



    If you would like to read our reviews or leave feedback on your experience of using our services you can submit it via our reviews page or online anonymous feedback form.



    We require that all formal complaints are put in writing. Your complaint should be submitted to the Practice as soon as possible after the event giving rise to the complaint. We request that all complaints are ideally dealt with in writing.

    Please send any complaints to:

    The Independent General Practice
    Oaktree House,
    Oaktree Court,
    Mulberry Drive,
    Cardiff Gate Business Park.
    CF23 8RS

    Or you can email:

    Dr Joanna Longstaffe co-ordinates the complaints procedure on behalf of the Practice and will ensure that all relevant details are recorded and arrange for the complaint to be investigated. We aim to report back to you within 20 days. If this is not possible, the reason for the delay will be explained to you and you will be given a revised date for the completion of the investigation. If, following the Practice's explanation, you remain dissatisfied, you have the right to complain to Healthcare Inspectorate Wales.

    Healthcare Inspectorate Wales
    Government Buildings
    Rhydycar Business Park
    Merthyr Tydfil
    CF48 1UZ

    Making a complaint to the Practice in no way prejudices your right to complain to the Healthcare Inspectorate Wales, should your complaint not be resolved to your satisfaction.

    For complaints which cannot be settled within the practice, please ask our staff for a copy of the IDF complaints procedure.

    Privacy Policy

    Managing your information

    The Independent General Practice (IGP) is committed to protecting the privacy and security of personal data and we want you to feel assured about any information that you provide. This privacy policy notice explains how IGP uses information that we collect about you and your rights in relation to processing that information.

    It is important that you read this notice, together with any other documents we may provide when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

    Privacy Policy

    Patient Documents

    For downloadable versions of our patient guide or statement of purpose, please click on the links below:

  • Patient Guide

  • Statement of Purpose

  • Wellbeing Guidance

    IGP believe that prevention is better than cure and it is always better to try and avoid potential health issues by taking action as they become apparent or or ideally before they become a problem.

    you can find links to useful information relating to various health problems on our Wellbeing Guidance page.

    Wellbeing Guidance

    Covid-19 Testing Terms & Conditions

    It is important that all patients read our Terms & Conditions related to Covid-19 testing prior to arranging an appoointment.

    Terms & Conditions

    Privacy Policy

    We use cookies to improve you experience and deliver personalised content. By using this website, you agree to our privacy policy.

    Privacy Policy

    The Independent General Practice

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