Patient Information

What is The Independent General Practice?

The Independent General Practice (IGP) is a company that provides private GP services, vaccinations, medicals, tests and screens. As part of The IGP Group, IGP also provide cosmetic treatments, physiotherapy and occupational health services.

The Independent General Practice Ltd. is the registered business name for the following branches and services:

The Independent General Practice (IGP) - Private GP Services The Independent Physiotherapy Services (IPS) - Physiotherapy Services Ipsum health - Occupational Health Services IGP Treatments Clinics (IGPTC) - Cosmetic Treatments Services IGP Medico-Legal (IGPML) - Medico-Legal Services

Company Details

Company: The Independent General Practice Ltd.
Company Registration Number: 5122019

Company Registered Address: Radnor House,
Greenwood Close,
Cardiff Gate Business Park,
Cardiff.
CF23 8AA

Administration Address:

Oaktree House, Oaktree Court,
Mulberry Drive,
Cardiff Gate Business Park,
Cardiff.
CF23 8RS.


Where can I have a private GP appointment?

Private GP appointments are available from healthcare registered clinics in Bristol, Cardiff and Swansea. Medico-legal appointments may also be provided from alternative clinic locations.

Our Clinics

How are IGP regulated?

All doctors in the UK must be registered with the GMC (General Medical Council), who ensure doctors are qualified to work as doctors in the UK and have the necessary training and education. All private clinics who provide medical appointments or treatments in England and Wales need to be registered with CQC (Care Quality Commission) or HIW (Health Inspectorate Wales).

Our doctors

Payment Options

You do not need to be registered with us to be seen by our doctors. Patients that have not registered will be required to make a payment on the day or before your appointment in full, either by credit/debit card or cash. If you are insured, you will need to check with your insurers to see whether or not it includes GP consultations. However, we will require payment on the day of your appointment, but will then provide you with a reciept or invoice which will allow you to claim the cost back if your policy allows.Cheques maybe used only with the practice’s agreement. Companies will be invoiced separately and is expected within two weeks of the date of invoice release.

Appointment fees

Registered patients are able to spread the cost of the appointment across the year and enjoy reduced fees for consultations and treatments.

Private Healthcare Plans

When Can I have an appointment?

Administration hours are between 08:30 am and 17:00 pm Monday to Friday. Working hours from 09:00 am to 17:00 pm on a daily basis with early morning, evening and weekend consultations available only by mutual agreement.

Emergency services are not routinely supplied by the Independent General Practice.

Under no circumstances should urgent messages be left on the answerphone.

Opening Hours

Do IGP issue prescriptions and repeat prescriptions?

We can issue a private prescription and repeat prescription if a medication is clinically indicated. These do not qualify for the NHS fixed charge (or free) prescriptions. It is our usual policy not to prescribe schedule 1 or 2 controlled drugs. Occasionally, where there is a clear clinical indication, we prescribe schedule 3 controlled drugs. This is possible only after consent for prior discussion/information sharing with NHS services and/or local pharmacies, as well as relevant law enforcement bodies.


When are test results delivered?

Most results are received within 24-48 hours, although some can take up to 2 weeks or even longer for more specialised testing. We advise patients that samples may be delayed due to delivery times and transportation issues. The patient will be informed if the result is normal or abnormal, but we will usually only contact a patient with test results if we have consent to do so. A copy of all the test results can be emailed or posted in accordance with patient wishes.


Feedback

If you would like to read our reviews or leave feedback on your experience of using our services you can submit it via our reviews page or online anonymous feedback form.

Feedback

Complaints

We require that all formal complaints are put in writing. Your complaint should be submitted to the Practice as soon as possible after the event giving rise to the complaint. We request that all complaints are ideally dealt with in writing.

Please send any complaints to:

The Independent General Practice Oaktree House,
Oaktree Court,
Mulberry Drive,
Cardiff Gate Business Park.
CF23 8RS

Dr Joanna Longstaffe co-ordinates the complaints procedure on behalf of the Practice and will ensure that all relevant details are recorded and arrange for the complaint to be investigated. We aim to report back to you within 20 days. If this is not possible, the reason for the delay will be explained to you and you will be given a revised date for the completion of the investigation. If, following the Practice’s explanation, you remain dissatisfied, you have the right to complain to Healthcare Inspectorate Wales.

Healthcare Inspectorate Wales
Government Buildings
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Making a complaint to the Practice in no way prejudices your right to complain to the Healthcare Inspectorate Wales, should your complaint not be resolved to your satisfaction.

For complaints which cannot be settled within the practice, please ask our staff for a copy of the IDF complaints procedure.


Managing your information

The Independent General Practice (IGP) want you to feel assured about any information that you provide us. IGP's privacy policy notice explains how IGP uses your information and your rights in relation to processing that information.

Privacy Policy

Further Information

For downloadable versions of our patient guide or statement of purpose, please click on the links below:

Patient Guide Statement of Purpose

Ready To Make An Appointment?

Please contact us for more information or to book an appointment at any one of our occupational health clinics.

Do You Have Any Questions?

Our admin hours are 08:30 to 17:00. Outside of these hours you can send us a message or request a callback.


The Independent General Practice

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