The Independent General Practice (IGP) is a company that provides online and in clinic private healthcare services to individuals, families & businesses.
Registered Company Name:
The Independent General Practice Ltd.
Company Registration Number:
Registered Company Address:
Cardiff Gate Business Park,
Oaktree House, Oaktree Court,
Cardiff Gate Business Park,
The Independent General Practice Ltd. is also the registered business name for the following branches and services:
The Independent General Practice (IGP) - Private GP Services
The Independent Physiotherapy Services (IPS) - Physiotherapy Services
Ipsum health - Occupational Health Services
IGP Treatments Clinics (IGPTC) - Cosmetic Treatments Services
IGP Online - Online Healthcare Services
All doctors in the UK must be registered with the GMC (General Medical Council), who ensure doctors are qualified to work as doctors in the UK and have the necessary training and education. All private clinics who provide medical appointments or treatments in England and Wales need to be registered with CQC (Care Quality Commission) or HIW (Health Inspectorate Wales).
Administration hours are between 08:30 am and 17:00 pm Monday to Friday. Working hours from 09:00 am to 17:00 pm on a daily basis with early morning, evening and weekend consultations available only by mutual agreement. Emergency services are not routinely supplied by the Independent General Practice. Under no circumstances should urgent messages be left on the answerphone.
You do not need to be registered with us to be seen by our doctors. Patients that have not registered will be required to make a payment at the time of booking by credit/debit card. If you are insured, you will need to check with your insurers to see whether or not it includes GP consultations. However, we will require payment at the time of booking, but will then provide you with a receipt or invoice which will allow you to claim the cost back if your policy allows. Companies will be invoiced separately and is expected within two weeks of the date of invoice release. Whilst VAT is exempt from most medical treatments for individual patients, companies may be required to pay VAT on services if the company is paying for that service.
Most results are received within 24-48 hours, although some can take up to 2 weeks or even longer for more specialised testing. We advise patients that samples may be delayed due to delivery times and transportation issues. The patient will be informed if the result is normal or abnormal, but we will usually only contact a patient with test results if we have consent to do so. A copy of all the test results can be emailed or posted in accordance with patient wishes.
Registered patients are able to spread the cost of the appointment across the year and enjoy reduced fees for consultations and treatments.
We can issue a private prescription and repeat prescription if a medication is clinically indicated. These do not qualify for the NHS fixed charge (or free) prescriptions. It is our usual policy not to prescribe schedule 1 or 2 controlled drugs. Occasionally, where there is a clear clinical indication, we prescribe schedule 3 controlled drugs. This is possible only after consent for prior discussion/information sharing with NHS services and/or local pharmacies, as well as relevant law enforcement bodies.
If you would like to read our reviews or leave feedback on your experience of using our services you can submit it via our reviews page or online anonymous feedback form.
We require that all formal complaints are put in writing. Your complaint should be submitted to the Practice as soon as possible after the event giving rise to the complaint. We request that all complaints are ideally dealt with in writing.
Please send any complaints to:
The Independent General Practice
Cardiff Gate Business Park.
Or you can email: email@example.com
Dr Joanna Longstaffe co-ordinates the complaints procedure on behalf of the Practice and will ensure that all relevant details are recorded and arrange for the complaint to be investigated. We aim to report back to you within 20 days. If this is not possible, the reason for the delay will be explained to you and you will be given a revised date for the completion of the investigation. If, following the Practice's explanation, you remain dissatisfied, you have the right to complain to Healthcare Inspectorate Wales.
Healthcare Inspectorate Wales
Rhydycar Business Park
Making a complaint to the Practice in no way prejudices your right to complain to the Healthcare Inspectorate Wales, should your complaint not be resolved to your satisfaction.
For complaints which cannot be settled within the practice, please ask our staff for a copy of the IDF complaints procedure.
IGP believe that prevention is better than cure and it is always better to try and avoid potential health issues by taking action as they become apparent or or ideally before they become a problem.
you can find links to useful information relating to various health problems on our Wellbeing Guidance page.
It is important that all patients read our Terms & Conditions related to Covid-19 testing prior to arranging an appoointment.