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Patient Information.

The Independent General Practice

What is The Independent General Practice?

The Independent General Practice (The IGP) is a company that provides Private GP Services, Occupational Health, Physiotherapy, Medico-legal appointments, Anti-Ageing Treatments & Vaccinations to individuals, families & companies.

Find Out More About The IGP:

About Us

Find Out More About Our Staff:

Our Staff

Do I need to register to be seen by an IGP Doctor?

No, appointments are available on an individual one-off basis, or you can Register with The IGP to recieve continual care.

Register With The IGP

What can The IGP offer me?

Convenience, fast access and flexible consultation times. We aim to see registered patients within 24 hours of their contacting us. Our surgery opening times vary across our surgeries, but our administration opening hours are between 08:30 - 17:00.

If I register with The IGP do I remain registered with my NHS GP?

YES. The IGP is designed to complement your NHS service, not replace it. With the patient’s consent we regularly update NHS GP's with relevant information about patient care. However, should a patient not wish us to share information with their NHS GP, we will respect those wishes.

If I have a private health policy, will it cover any visits to The IGP?

You will need to check with your own insurers to see whether or not it includes GP consultations. However, we will require payment on the day of your appointment. We will then provide you with a reciept or invoice which will allow you to claim the cost back if your policy allows.

What forms of payment do you accept?

We request that payments are made on the day or before your appointment in full, either by Credit/Debit Card or cash. If the appointment is on behalf of a company, we may be able to accept an invoice as long as we have the full details of the company responsible.

Do you need my NHS GP records to make decisions?

No, most out of hours NHS GP care and all A+E departments do not have access to your records either. We would request that all new patients complete the Health Questionnaire and Patient Agreement Form prior to their first consultation.

What about prescriptions?

We can issue private prescriptions if a medication is clinically indicated. These do not qualify for the NHS fixed charge (or free) prescription.

What is the procedure for making a complaint?

We require that all formal complaints are put in writing. Please see our Patient Guide for more information:

Patient Guide Statement of Purpose

If you would like to provide anonymous feedback on your experience of using our services you can submit it via our online anonymous feedback form.

Anonymous Feedback Form
03456 252 252
Bristol | Cardiff | Newport | Swansea

Please call the number above to book an appointment at any one of our clinics. Local rate on land lines & free to those with inclusive mobile phone minutes

Ask us A Question
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Oaktree House, Oaktree Court
Cardiff Gate Business Park
CF23 8RS

Tel: 03456252252

Company Reg. No: 5122019