If you are unable to attend an appointment at one of our clinics or you have symptoms that do not require you to attend, you can now speak to a GMC registered doctor, either on the phone or via video.
Online appointments are a quick and easy way for you to access our GP services when you are unable or do not need to attend the appointment in person. Our Online appointments include the writing of a consultant referral if clinically indicated. Please be aware there are some conditions that are inappropriate or we unable to adequately help with online.
You can call us on 03456 252 252 or book directly online to arrange an appointment via video or phone.
You will receive a confirmation via email. Appointments via video will also receive a link in the email to connect to the video appointment.
There is nothing to install, the video appointment will work with most internet browsers.
* Please ensure that you are in a safe and private environment.
If you cancel your appointment 24 hours before it starts, then you will receive a full refund. However, If you cancel your appointment within the 24-hour period before the appointment is due, then you will be liable to pay the cost of the consultation. If you do need to reschedule please contact us as soon as possible.
The appointment are usually 15 minutes, but we recommend a 30 minute appoinment for your first appointment or if you would like more time with the doctor.
There are some instances, due to the many different variables involved, which may influence whether the video or phone connection is successful. If a video link is unsuccessful for any reason we will attempt to contact you via phone, so please ensure that you provide a suitable contact number. We recommend that appointments are undertaken either on a phone or tablet as these are usually updated more frequently than laptops and PC's.
We endevour to see all patients at an alloted time. However, if for any reason you do not hear from the doctor at your alloted time, please let us know.
Private referrals and letters can be also posted to you or directly to the consultant or specialist.
We see children under 16 but we are legally unable to provide medical advice to under 16's without parental supervision. The appointment must be booked using the parent or guardian's details. The child must also be accompanied by a parent or guardian with a valid form of photo ID during the online doctor consultation.
We want to ensure that all of our patients receive the information they need to make an informed decision about their healthcare. If you have any questions or if you require assistance with anything, please let us know.